FAQ - Bananhot Swim

Frequently Asked Questions

Order & Shipping

How long does shipping take?
Delivery times vary depending on your location. Most orders are processed within 1-3 business days and arrive within 5-10 business days after dispatch.

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to check your order status on our website or the carrier’s site.

What if my package is lost or delayed?
If your order is significantly delayed or lost in transit, please contact us for assistance.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. Please ensure the product is in its original packaging.

How do I initiate a return?
Visit bananhotswim.com and follow the return instructions in the “Orders” section.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned item.

Product Care

How should I care for my swimwear?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid bleach and excessive wringing.

Can I machine wash my swimwear?
We recommend hand washing to preserve fabric quality, but if using a machine, select a gentle cycle and place the item in a mesh bag.

Sizing & Fit

How do I choose the right size?
Refer to our size guide on bananhotswim.com for detailed measurements.

What if my item doesn’t fit?
You can exchange it for a different size within 30 days of delivery, provided the item is unworn and tags are intact.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

How can I apply a discount code?
Enter your code at checkout in the designated field.

Why isn’t my discount code working?
Ensure the code is valid, hasn’t expired, and meets any minimum purchase requirements.