Shipping Policy
Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Options & Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
- Priority Shipping: 1-3 business days (varies by location)
Delivery times are estimates and may vary due to carrier delays or customs processing for international orders.
Shipping Destinations
We ship worldwide! Shipping costs and delivery times depend on your location. You can view available options at checkout.
Order Tracking
Once your order is shipped, you’ll receive a tracking number to monitor your package. If you have any issues, please reach out through our contact form.
Shipping Restrictions
Some locations may have restrictions or additional fees. If your area is affected, we will notify you promptly.
Returns & Exchanges
Return Policy
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and with tags attached.
How to Initiate a Return
- Visit bananhotswim.com and log into your account.
- Navigate to “Order History” and select the item(s) you wish to return.
- Follow the instructions to generate a return label.
Refund Process
Once we receive and inspect your return, refunds will be processed within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
For exchanges, please return the original item and place a new order on our website.
Non-Returnable Items
The following items cannot be returned:
- Swimwear (for hygiene reasons, unless defective)
- Sale or clearance items
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery for assistance.
Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery. If your tracking shows “delivered” but you haven’t received it, please check with neighbors or your local post office.
For any further questions, please visit our Help Center.